Privacy Policy
In accordance with EU Regulation 2016/679 (GDPR), this notice describes how RIAL CAFE' S.R.L. collects, uses and protects the personal data of users of the website nheromilano.com
Last updated: 26 dicembre 2025
1. Data Controller
RIAL CAFE' S.R.L.
P.IVA & C.F.: 04338860960
Sede legale: Via Felice Casati 44, 20124 Milano (MI)
REA: 1740237
Email: info@nheromilano.com
Telefono: +39 02 2953 7206
2. Types of Data Collected
The personal data we collect through the website contact forms includes:
- Contact details: Name, surname, email address, phone number
- Business data: Company name, event type, number of guests (for business inquiries)
- Communications: Messages and notes entered in contact forms
3. Purpose of Processing
Personal data is collected and processed for the following purposes:
- Request management: Respond to requests for information, quotes and contacts received through the website forms
- Reservations: Facilitate reservations through external services (Dish.co)
- Business Services: Manage quote requests for corporate events, catering and conventions
- Service improvement: Analyze requests to improve the quality of services offered
4. Legal Basis for Processing
The processing of personal data is based on the consent of the data subject (art. 6, par. 1, lett. a of GDPR) provided when completing the forms, and on the execution of pre-contractual measures taken at the request of the data subject (art. 6, par. 1, lett. b of GDPR).
5. Data Retention and Storage
Personal data is retained according to the following criteria:
- Duration: Data is kept for the time strictly necessary for the purposes for which it was collected and in any case no longer than 24 months from receipt, except for legal obligations
- Management system: Data is stored in a Directus content management system (CMS)
All data is stored on servers located within the European Union and managed in compliance with GDPR.
6. Communication to Third Parties and External Services
Personal data is not sold or transferred to third parties for marketing purposes. However, to provide some services, we use the following external partners:
Reservation services
For online reservations, we use:
- Dish.co: Online reservation platform managed by Dish ApS (Denmark). When you use the reservation system, your data (name, email, phone, number of people, date and time) is transmitted to Dish.co to process the reservation
Dish.co acts as an independent data controller for data collected through their system. We invite you to consult Dish.co's Privacy Policy at: https://dish.co/privacy
7. Data Subject Rights
As a data subject, you have the right to:
- Access: Obtain confirmation of the existence of personal data concerning you and access to such data
- Rectification: Rectify inaccurate or incomplete data
- Erasure: Request the deletion of personal data (right to be forgotten)
- Restriction: Request restriction of processing
- Portability: Receive data in a structured format and transmit it to another controller
- Objection: Object to the processing of personal data
- Withdrawal of consent: Withdraw consent at any time without affecting the lawfulness of processing based on consent given before withdrawal
To exercise these rights, you can contact us at info@nheromilano.com or by regular mail at the registered office address. You also have the right to lodge a complaint with the Data Protection Authority.
8. Security Measures
We adopt appropriate technical and organizational measures to protect personal data from unauthorized access, loss, destruction or alteration. Access to data is limited to authorized personnel and systems are protected by security protocols compliant with industry best practices.
9. Absence of Profiling and Automated Decisions
The collected data is not used for profiling activities or automated decision-making processes pursuant to art. 22 of GDPR.
10. Cookies
For detailed information about cookies used by the site, please consult our Cookie Policy.
11. Changes to Privacy Policy
We reserve the right to modify this privacy notice. Any changes will be published on this page with an indication of the last update date. We invite you to consult this page periodically to stay informed.